Spotlight on 2023 IFDF Annual Conference Speaker: Melissa Posey Loose

Spotlight on 2023 IFDF Annual Conference Speaker

Melissa Posey Loose, MA, LFD, CCO

Training & Development Manager

National Funeral Directors Association (NFDA)

Discovery & Leadership:

Keys to Crafting a Tribute Experience Story (2 CE hours)

The experience of making final arrangements to honor a loved one’s life is instrumental in helping grievers begin a healing journey of remembrance. As a deathcare professional, your indispensable role is to engage client families in valuable conversations and make use of the invaluable information discovered during the arrangement conference and other interactions with the family for whom you’re providing care. Essentially, discovery and leadership lie at the foundation of a deathcare professionals’ role in the arrangement process of creating a personalized, meaningful tribute experience story. Attend this presentation to better discover what client families need and want, recognize key leadership opportunities, implement effective dialogue, and clearly position yourself as the expert, so that families feel confident in you and your abilities to help them achieve a valuable, healing experience.

About the Presenter

Melissa Posey Loose serves as the Training and Development Manager for the NFDA. A fourth-generation funeral director, she has found particular purpose in connecting with grieving families, assessing their unique needs, and providing them with award-winning care extending beyond the final goodbyes. Over the years, she has enjoyed partnering with hospice and community organizations, to provide notable national, regional, and local deathcare collaborations, including grief support resources, annual memorial events, educator in-service programs, and a camp for children who have experienced the death of a primary caregiver. In her role with NFDA, Melissa carries what she has learned in her career of over 25 years in Education, Communication, and Deathcare as she facilitates training and forums centered around Funeral Service for students and professionals around the world, including in the United States, Canada, and Asia. 

Conference Schedule

Wednesday, May 31, 2023

2:00 pm - 4:00pm EDT

(2-hr CE Course)

Registration Links for 2023 IFDF Annual Conference & Trade Show Sponsored by Argent Trust